IT Services
Fast And Effective IT Services
Experience Seamless Operations with Our IT Services
- We will increase your productivity and work around your schedule to provide network maintenance through remote monitoring with our managed services. It’s a new way of offering secure 24/7 proactive support as IT Service Providers for all your network-based computers, printers and servers. This approach allows for preventive maintenance rather than the traditional and expensive break-fix reactive approach practiced by most IT service providers.
- Our managed services include standard 24/7 monitoring of all running services, processes, and physical conditions of the monitored PCs and everything on the network, providing also a managed enterprise-level ‘Endpoint Protection & Security’ solution, ‘Backup & Data Protection’, and unlimited remote support with tools during regular business hours, reducing the labour rate for on-site work, data security and disaster recovery.
Support for Your IT Needs
Exceptional high-quality service, offering 100% guarantee on repairs
- We offer a 100% guarantee on repairs, depending on the severity & complexity of the repair, product replacement quality, and degree of damages incurred. If you don’t know the problem, we determine it through listening and understanding what you have to say, present and through equipment troubleshooting a diagnosis; sometimes, and more frequently than not, we often solve the issue in 1 hour; if more service labour is required, a report with an estimate or quote will be sent via email to you for authorization to proceed. Ask, and it will be given to you; seek, and you will find it; knock, and it will be opened to you. For everyone who asks receives, and he who seeks finds, and to him who knocks, it will be opened.
Effortless IT Maintenance Solutions
Frequently Asked Questions
Does Managed Services leave me open to data theft? How secure is it?
Managed services require a high level of trust from your IT service provider. A large part of managed services requires that the provider have open access to all your systems. This same trust is given when you call a service provider and they need to take your system into the shop to work on it. We take pride in our reputation. Your data is our business. Discretion is assured, and productivity is not interrupted.
Remote desktop connections are performed by us through AnyDesk or TeamViewer, and all connections are encrypted with 256-bit encryption. All communication up and down from the agent running the scans on your PC is also encrypted. In addition, we partner with an award-winning company that has made it’s mark by offering security-based software to enterprise-based companies all over the world.
Due to our required policy standards, automated maintenance tasks, Windows patching, backup monitoring, professional management and administration, and an enterprise-level managed endpoint security solution, your network assets and computer(s) will be more secure and headache-free than before.
How does Managed Services work?
- We simply come to your office and install our ‘Software Agents’ on all your PC’s and Servers. The process takes about 10 minutes per install. (Install through group policy is available with larger networks.) After installation, you do nothing but relax, knowing that your systems are being protected. The agent we installed on your systems does all the work by collecting critical system operating data and reporting its state back as a pass or fail. Reports are only sent when a state changes, so network use for us is very minimal. The agent runs as a service (in the background), and it’s impact on system resources is minimal. Your ‘Software Agent’ collects instructions (scripts) from my dashboard, which are translated into actions performed in the daily maintenance of the machine it is running on. Sometimes actions are required, and we need to perform tasks on the computer manually.
- During the evening when you sleep or when your offices are closed, so as not to disturb your system performance during working hours, we are hard at work performing system tweaks on your computers, ensuring the best possible performance every day. During the day, help is a phone call away! If you have a problem, call and we’ll perform a remote desktop session and fix the issue instantly! No waiting, no travel charges—just fast, professional service with one low monthly fee.